Terms of service

SubmitReady is an independent guidance and document-readiness service for students in the Netherlands. We are not DUO, DigiD, Dienst Toeslagen, the Dutch Tax Administration, or any government body.

For questions, complaints, cancellations, or refund requests, contact us at hello@submitready.nl.

We provide eligibility screening, document-readiness reviews, timeline reviews, student-finance preparation support, and related benefits guidance. We help you understand possible routes and prepare your own applications.

We do not submit applications as a government representative, do not make government decisions, and do not provide regulated legal, tax, immigration, or financial advice.

You remain responsible for the accuracy and completeness of all information, documents, deadlines, and applications. You must review everything before submitting it to any authority.

Never share your DigiD password, verification codes, or account recovery details with us or anyone else.

Prices are fixed-fee unless explicitly stated otherwise. Applying directly with DUO or Dienst Toeslagen is free; you pay SubmitReady only for optional preparation support.

Before a paid review starts, we confirm the service scope, price, delivery target, and any payment instructions in writing.

Standard paid reviews are normally delivered within 3 to 5 business days after we receive the relevant information. Urgent reviews are normally delivered within 1 to 2 business days where capacity allows. These are service targets, not guarantees, unless confirmed in writing for a specific order.

Delivery timing depends on receiving the relevant information from you. If you send incomplete or unclear information, the review may pause until the missing context is provided.

For online consumer purchases, you may usually have a 14-day legal cooling-off period after the service contract is confirmed. If you ask us to start during that period, we may ask for explicit consent and acknowledgement that you may need to pay for work already performed if you later withdraw.

A dedicated cancellation and refund policy explains this in more detail.

Any money-back guarantee is limited to the SubmitReady service fee and only applies under the published guarantee conditions. It does not cover expected DUO payments, benefits, loans, travel value, delays, partial approvals, or changed circumstances.

Only DUO and Dienst Toeslagen decide official eligibility and amounts.

Send complaints to complaints@submitready.nl. We aim to respond within 2 business days.